call center - High volume of calling - Rapid Progression

BCForward is looking for Call center role

Position Title: Customer Service Representative

Location: Austin, TX 78727

Expected Duration: 10+ months

Working Hours: Must be available for any 8 hours shift from 7am to 7pm CT

Client is unable to accommodate schedule change requests during the first 90-days.

100% attendance during draining required.

Training: 90-day training program (100% required, can't have time off)

Responsibilities:

This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions. Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.