Call Center - Intake Specialist

Description

Neurology practice in Walnut Creek seeks a Call Center team member with EPIC experience. This position is FULL TIME, Monday – Friday, 8:30 am to 5:00pm. Compensation based on experience.

No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. That`s because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.

A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively, and adapt appropriately to changing priorities is a must.

Requirements

Qualifications:

• Customer Service Experience
• Electronic Medical Records programs (EPIC Preferred)
• Experience in a fast paced work environment
• Multiple Phone Lines
• Medical Terminology
• Experience with Medicare, HMO and PPO insurance payers
• Excellent verbal and written communication skills required
• Proven problem solving, analytical and decision making skills
• Strong computer skills (Microsoft Word, Excel and Outlook)

Duties:

• Answering multi phone lines and triaging accordingly
• Schedule/confirming appointments
• Verify patient eligibility and referrals
• Patient registration/Sending new patient packets
• E-Chart Prepping
• Perform all administrative and direct patient care tasks in a clinical setting to patients in call center.

Education/Certification Requirements:

• High School diploma required
• Administrative Medical Assistant Course Certificate and/or Clinical Medical Assistant Course Certificate preferred
• Associate’s degree or two year healthcare degree or experience preferred but not required

Experience:

• 1-2 years of Medical front experience preferred
• One year EMR preferred- EPIC Preferred