Call Center Manager

Call Center Manager

Prime NWI Windows offers a fresh approach to bath remodeling, providing stylish, cost-effective, and low-maintenance solutions for homeowners, commercial clients, and individuals with accessibility needs. Founded to address dissatisfaction with quality and craftsmanship in the marketplace, Prime NWI Windows has built an unmatched reputation for excellence. As a trusted manufacturer of acrylic bath and shower solutions, we stand behind every product, delivering the same high standards of quality and workmanship across our entire range.

We are seeking an experienced Call Center Manager for our (Merrillville, IN "office physically in Hobart, conveniently located near Valparaiso and the Illinois border" ) . The ideal candidate will have strong computer and communication skills, proven management experience, and a background in customer service. You should be able to handle conflict resolution effectively and be available to work evenings and weekends. Join our team to lead a dedicated call center team while ensuring exceptional service to our customers.

Key Responsibilities:

• Coordinate, schedule, and confirm appointments

• Recruit, train, and manage Call Center Representatives

• Handle inbound calls and conduct outbound calls

• Provide exceptional customer service and resolve conflicts

• Manage and organize sales representatives’ schedules

• Consistently meet or exceed weekly and monthly performance targets

Qualifications:

• Proven management experience in a customer service or call center environment

• Excellent computer and communication skills

• Ability to work evenings and weekends as needed

• Strong conflict resolution and problem-solving abilities

We offer a competitive compensation package that includes a salary plus bonus opportunities.