Call Center Navigator - Continuous Learning Opportunities

Call Center Navigator

About Us

BoldAge delivers innovative, creative solutions for PACE (Program of All-Inclusive Care for the Elderly). Our model of care enables older adults to live a meaningful, independent life at home with grace and dignity. We meet the evolving needs of older adults by providing innovative disciplinary solutions that consider both their physical and mental well-being. Our owner operated model is aimed at expanding the ability for older adults to live happily and healthfully in their own homes for as long as possible.

JOB SUMMARY

As the Call Center Navigator under the Senior Director of Process Improvement, responsibilities include articulating the benefits of the PACE program, cultivating relationships with potential enrollees and community members, effectively communicating BoldAge center and program information, initiating prospect intake, and providing exceptional customer service to interested parties. This role also involves implementing tailored intake procedures, overseeing assessment processes, and ensuring seamless communication with team members. Additionally, maintaining confidentiality, serving as a program resource, and analyzing data to enhance program effectiveness are essential duties.

REQUIREMENTS

1. A baccalaureate degree in health care administration, business, communications, marketing, or related human services field is preferred.
2. High school diploma or equivalent is required.
3. Bi-lingual fluency in Spanish is preferred
4. Experience in community outreach, intake, enrollment, or marketing preferred.
5. Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact (if applicable).
6. Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.