Salary :
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Position Overview:
An established organization is seeking a detail-oriented Participant Services Coordinator to support daily administrative operations and help ensure a high-quality service experience. This role is responsible for managing incoming communications, processing documentation, maintaining accurate records, and supporting internal workflow systems to ensure timely handling of participant-related matters.
Key Responsibilities
- Manage incoming calls through a multi-line or automated telephone system and route inquiries appropriately
- Receive, open, date-stamp, sort, scan, and index incoming physical and electronic correspondence
- Ensure all documentation is properly uploaded and routed within established timeframes
- Maintain accurate filing of indexed document batches in accordance with retention policies
- Escalate participant-related concerns to appropriate personnel for timely resolution
- Process outgoing mail and correspondence using postage systems
- Review and process enrollment documentation, verify supporting materials, and communicate regarding incomplete or invalid submissions
- Update participant address information based on returned mail and prevent future delivery errors
- Perform general administrative and clerical duties to support office operations
- Order office supplies, assist with facility-related needs, and maintain shared office areas
- Professionally greet visitors and manage incoming deliveries
- Support special projects and additional assignments as directed by management
Minimum Qualifications
- Minimum of one year of experience handling physical and electronic documentation in a professional office setting
- High school diploma required; associate or bachelor’s degree preferred
- Proficiency in Microsoft Office applications
- Strong written and verbal communication skills
- Excellent phone etiquette and professional demeanor
- Strong organizational skills with the ability to multi-task and prioritize effectively
- High attention to detail and strong problem-solving abilities
- Demonstrated reliability, punctuality, and consistent attendance
- Ability to manage sensitive information with integrity and discretion
- Capable of investigating issues, gathering relevant information, and resolving matters collaboratively
$20 - $25 an hour
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