Call Center Receptionist

Opportunities with Optum in the Tri-State region

(formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind

Caring. Connecting. Growing together.

Optum Radiology Brooklyn , part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented

Call Center Receptionist

to join our team. A 37.5 work week Monday through Saturday. (with one day off during the week) between the hours 12:00 pm to 8:00 pm and on Saturdays between the hours of 8:00am to 4:00pm. The schedule will be determined by the hiring manager upon hire.

The

Call Center Receptionist

is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Location:

7119 13 th

Ave. Brooklyn, NY

11228

Primary Responsibilities:

Answering a high volume of inbound calls and making outbound calls while following a script

Responding to questions and concerns along with creating patient cases for other staff

Making appointments, confirming appointments, and rescheduling appointments

Providing support from start to finish to resolve patient inquiries or concerns

Ensuring patient satisfactory while providing the high level of care

Support Center Admin and leadership team with a unified approach complying with all UHG expectations and protocols

Communicate to center leadership any concerns or updates regarding call center teammates

Identify and communicate on workflow barriers or process opportunities.

Gather data and examples to present. Also come prepared with ideas of how we could resolve

Call flow reports-obtain and present both weekly and monthly updates

High level of proficiency and understanding of Unity

Attend meeting to present collected data as requested by Center Admin

Elevated call volume-report when peaks occur and when leadership was notified. Also report low call volume times and track

Adapt Lunch rotation schedule as needed.

Coordinate with Center Admin on upcoming PTO and coverage plan to ensure proper staffing/coverage for call center

Monitor daily call center average wait times and abandoned rates. Encouraging teammate to adjust workflow during peaks.

Monitoring completion of assigned call center teammate tasks

Ensuring teammates are up to date, educated and utilizing resources available to support their role and expectations

Reporting and sharing of call center metrics

Reporting and sharing of Individual call center teammate statistics

Total number of calls answered by teammate

# hours worked per week

Average talk time (length of time on calls)

Notes pertaining to any large variances-why they are occurring and what actions will be taken to resolve

Other duties as assigned

What are the reasons to consider working for UnitedHealth Group?

Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at:

http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

High School Diploma/GED (or higher)

1+ years of customer service or healthcare related experience

Intermediate level of proficiency with Microsoft Office programs

Preferred Qualifications:

Knowledge of insurance carriers and managed care plans

Epic experience

1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Interest in cross training as a Medical Assistant

Soft Skills:

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

New York Residents Only:

The salary range for New York

residents is

$16.00 to $28.27

per hour

.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.

UnitedHealth Group complies with all minimum wage laws as applicable

.

In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED