Call Center Rehash Representative

Call Center Rehash Representative
Location: Boise, ID
Kingdom Vision Builders

Kingdom Vision Builders is one of the fastest-growing brands in the acrylic bath remodeling industry. We specialize in custom bath remodels that enhance our customers' lives with beautiful, durable, and maintenance-free solutions.

We are currently seeking a Call Center Rehash Representative for our Boise, ID office. This role is dedicated to working the phones for follow-ups and reset appointments with homeowners who previously expressed interest in our services. This is an excellent opportunity to help homeowners move forward with their remodeling goals while building a rewarding career in a supportive, fast-paced environment.

Position Overview:

As a Rehash Representative, you will be responsible for re-engaging potential customers, following up on previous leads, and rescheduling appointments when needed. You’ll work closely with our sales and marketing teams to maximize every opportunity and help guide homeowners further down the path toward remodeling their bathrooms.

Key Responsibilities:

• Make outbound calls to homeowners who previously inquired about our services but did not move forward

• Follow up on leads from past marketing efforts and consultations

• Reset and reschedule appointments as needed for sales representatives

• Use a provided script as a guide, while adjusting to each homeowner's needs and objections

• Maintain accurate records of all interactions and appointment changes in the CRM system

• Confirm previously scheduled appointments to ensure homeowner availability

• Handle inbound calls from homeowners looking to reschedule or requesting additional information

• Provide excellent customer service and represent the company with professionalism

• Work toward daily, weekly, and monthly performance goals

Qualifications:

• Previous experience in call center, telemarketing, or inside sales preferred

• Excellent verbal communication and customer service skills

• Ability to handle objections and turn “not now” into a “yes”

• Strong organizational skills and attention to detail

• Comfortable using CRM or lead tracking systems (training provided)

• Self-motivated and goal-oriented

What We Offer:

• Competitive hourly wage + performance-based bonuses

• Opportunities for advancement as we grow

• Paid training and ongoing professional development

• Supportive team environment

• Make a positive impact by helping homeowners improve their living spaces

Apply today to join the Kingdom Vision Builders team and play a key role in driving growth and helping customers rediscover the value of remodeling their homes!