Call Center Rep - Medical Practice Remote Florida Only

What You’ll Do:

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  Answer incoming calls and direct them to the right departments

  
  


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  Accurately schedule appointments, consultations, and surgeries in Athena

  
  


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  Register new patients and input detailed demographic and insurance information

  
  


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  Confirm appointments and verify insurance coverage

  
  


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  Educate patients on pre-visit protocols, paperwork, and appointment details

  
  


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  Take and route messages from patients, physicians, and pharmacies

  
  


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  Coordinate scheduling for multiple physicians and locations

  
  


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  Provide backup front office support and contribute to overall workflow

  
  


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  Reach out to new patients with a friendly welcome call

  
  

What We’re Looking For:

Education & Experience:

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  High School Diploma or equivalent required

  
  


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  Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting

  
  


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  Prior experience working with insurance and EHR systems (Athena plus!)

  
  

Knowledge & Skills:

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  Familiarity with medical terminology and managed care contracts

  
  


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  Excellent verbal/written communication and people skills in English and Spanish

  
  


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  Strong organizational and time management abilities

  
  


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  Proficient in Microsoft Office with fast, accurate data entry skills

  
  


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  Ability to multitask while maintaining attention to detail

  
  

You’ll Shine If You:

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  Love working with diverse patient populations

  
  


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  Thrive in a team-oriented, collaborative setting

  
  


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  Have a service-first mindset and are calm under pressure

  
  


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  Are driven to provide the best patient experience every time

  
  

Physical & Mental Requirements:

Standard office duties including sitting, standing, and using a computer. Must be able to handle a high volume of calls and multitask efficiently in a busy environment.