Call Center Representative

Description

Build your future with the Polestar!

For over 40 years, Polestar has been keeping our community comfortable with exceptional plumbing and HVAC services. As a proud, homegrown local business, we truly care about our customers and go the extra mile to deliver exceptional service. With a stellar 4.8/5 Google rating and ,3000+ glowing reviews, we’re all about quality and customer satisfaction! Right now, we’re on the hunt for Call Center Representatives who are passionate about customer service, dependable, and eager to grow with us. If you're ready to take your career to the next level, come be part of our team!

What we offer:

• $21-$25 per hour
• Paid time off.
• 6 paid holidays.
• Biweekly pay.
• A supportive and close-knit team that feels like family.
• Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
• Paid $15,000 Life Insurance and Long-Term Disability coverage.

Position Summary:
We are seeking an experienced Customer Service Representative with a strong background in the HVAC industry. This is not your average desk job – you'll be working in a dynamic, high-volume environment where quick thinking, multitasking, and a customer-first attitude are essential. If you thrive in a fast-paced setting and understand the ins and outs of HVAC services, we want to hear from you.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and efficient manner
• Schedule service appointments and dispatch technicians using industry-specific software
• Communicate effectively with customers, technicians, and internal teams to ensure timely service
• Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
• Maintain accurate records of customer interactions, jobs, and billing details
• Provide support to field teams and assist with general administrative tasks as needed
   

Requirements:

• Minimum 1-2 years of customer service experience in the HVAC industry is required
• Strong understanding of HVAC terminology, services, and scheduling practices
• Excellent communication and interpersonal skills
• Ability to work in a high-volume, fast-paced environment
• Proficiency with dispatching and CRM software (e.g., ServiceTitan, Housecall Pro, etc.)
• Strong organizational skills and attention to detail

At Polestar Plumbing Heating & Cooling you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today.

Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.