Call Center Representative

Company : Red Lilly Plumbing

Job Type : Full Time

Los Angeles, Ca 90026

Job Description - Call Center Representative

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative for Plumbing and/or HVAC

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $25.00 per hour

About Red Lilly Plumbing

Since 1924, we have been known in the community for our wide range of high-quality plumbing services that are always done without cutting corners. From residential and commercial plumbing repairs to sewer plumbing, water line plumbing, and more, our professional plumbers are trained to perform these services at par with local industry standards and building codes.

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About the Company

Red Lilly Plumbing

Get fast & effective service from Red Lilly Plumbing, a top plumber in Los Angeles. We offer repair, installation, cleaning & more. Schedule service today!

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Call Center Representative

Job Description - Call Center Representative

About Red Lilly Plumbing

About the Company

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