Call Center Representative

Who We Are:

Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally owned and operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers—delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.

What You'll Be Doing

• Answer incoming calls and respond to customer inquiries in a professional and efficient manner
• Schedule service appointments and dispatch technicians using industry-specific software
• Communicate effectively with customers, technicians, and internal teams to ensure timely service
• Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
• Maintain accurate records of customer interactions, jobs, and billing details
• Provide support to field teams and assist with general administrative tasks as needed

Our 3 Step Hiring Process: At Polestar, we know great talent moves fast—and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24–48 hours!

1. Apply Submit your application online or via email with your resume and relevant details. ([email protected])
2. Phone Screen If your experience is a match, our team will reach out—often the same day—for a brief phone interview.
3. In-Person Interview If the phone screen goes well, we’ll schedule an in-person interview—usually within 24 hours. You’ll meet with team members, ask questions, and learn more about working at Polestar.

Requirements:

• MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY. This is NOT going to be a Monday-Friday schedule 
• Strong understanding of HVAC terminology, services, and scheduling practices
• Excellent communication and interpersonal skills
• Ability to work in a high-volume, fast-paced environment
• Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.)
• Strong organizational skills and attention to detail

Why Join Us:

• $21-$25 per hour
• PTO and Paid Holidays
• Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
• Paid $15,000 Life Insurance and Long-Term Disability coverage

Location:

• 7252 W Frontage Rd, Merriam, KS 66203

Think you'd be a great fit? So do we! Come grow with us at Polestar—apply now!

Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.