Call Center Representative

Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you’ll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.

Responsibilities:

• Handle inbound and outbound calls in a professional and friendly manner


• Assist customers with scheduling service and sales appointments


• Provide accurate information about dealership services, promotions, and inventory


• Document all customer interactions in the CRM system


• Support dealership teams by following up with leads and ensuring excellent customer service

Qualifications:

• Previous call center or customer service experience preferred


• Excellent communication and problem-solving skills


• Ability to multitask in a fast-paced environment


• Computer and data entry skills required


• Reliable, positive, and team-oriented attitude

Benefits

• Top Rated Medical/Dental Benefits


• $25,000 Free Life Insurance


• 401(k) with company match after one year


• Paid Vacation


• Fun, energetic environment with lots of employee appreciation events


• Employee referral program


• Much more!

About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.