Call Center Representative

Call Center Representative – Dream Bath
 Elyria, OH | Part-Time to Full-Time | Remote Opportunities Available

Job Description

With more than 25 years in business, Dream Bath Solutions is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.

Dream Bath of Northeast Ohio is looking for a Call Center Representative for our Elyria, OH market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest-growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes.

General Purpose

Customer service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and answer inbound calls from advertising campaigns.

Responsibilities

• Deliver scripted pitch to homeowners
• Adjust scripted pitch to meet the needs of specific homeowners
• Handle homeowner questions and objections
• Obtain homeowner information including names, addresses, and phone numbers
• Schedule appointments over the telephone
• Input appointment details into the computer system
• Record homeowner information and key conversation details
• Confirm appointments set by canvassers or sales representatives
• Schedule appointments for reps to meet prospective homeowners
• Conduct quality control phone calls
• Answer inbound calls from homeowners responding to advertisements
• Follow up with homeowners after initial interaction
• Update lead information and maintain accurate reports

Qualifications

• Strong customer service skills (required)
• Knowledge of sales and marketing principles and strategies
• Experience in telemarketing, sales, marketing, or promotions preferred
• Product knowledge (training provided)
• Proficiency in basic computer applications

Benefits & Perks

• Flexible part-time to full-time schedule
• Remote work opportunities
• Performance-based bonuses
• Paid training
• Growth opportunities within a rapidly expanding company