CALL CENTER REPRESENTATIVE

Position: Call Center Representative

Job Type: (Remote)

Jonesbororealtycompany is seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. This is a full-time position with a contract of 40 hours per week.

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

- Provide information about our company, services, and products to potential and existing customers

- Handle and resolve customer complaints and concerns in a calm and courteous manner

- Keep accurate records of customer interactions and transactions

- Follow communication procedures, guidelines, and policies

- Up-sell products and services to customers when appropriate

- Identify and escalate priority issues to the appropriate team member

- Meet personal and team targets and goals

- Stay up-to-date with company policies, procedures, and products

Requirements:

- High school diploma or equivalent

- Proven customer support experience or experience as a call center representative

- Excellent communication and interpersonal skills

- Ability to multi-task, prioritize, and manage time effectively

- Proficient in Microsoft Office and data entry

- Ability to work in a fast-paced and dynamic environment

- Ability to handle difficult customers with professionalism and empathy

- Strong problem-solving skills

- Familiarity with real estate industry is a plus

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a team player with a passion for providing excellent customer service, we would love to hear from you. Apply now to join our dynamic and growing team at Jonesbororealtycompany!