Call Center Representative

About Us

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.

Job Overview

We are seeking a dependable and customer-focused Call Center Representative to assist customers with service inquiries, appointment scheduling, and general support. This role requires excellent communication skills and a commitment to delivering a positive customer experience.

Responsibilities

• Answer incoming customer calls professionally
• Assist customers with questions and service requests
• Schedule appointments and update customer information
• Document customer interactions accurately
• Escalate complex issues to the appropriate team members
• Support administrative tasks related to customer service
• Maintain professionalism and confidentiality in every interaction

Qualifications

• High school diploma or equivalent preferred
• Excellent verbal communication and active listening skills
• Strong customer service and problem-solving abilities
• Basic computer and data entry skills
• Ability to manage multiple tasks efficiently