CALL CENTER REPRESENTATIVE

Position: Call Center Representative

Job Type: (Remote)

Dayton Roger's is a leading company in the contract industry, providing exceptional services to our clients for over 20 years. We are currently seeking a highly motivated and skilled Call Center Representative to join our team. This is a full-time position, Monday through Friday, from 9am to 5pm.

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner

- Provide accurate information about our products and services to customers

- Handle and resolve customer complaints and concerns with empathy and efficiency

- Maintain a high level of customer satisfaction by building rapport and relationships with customers

- Utilize company software to enter and update customer information and orders

- Follow up on customer interactions and ensure all inquiries are resolved and documented

- Collaborate with team members and other departments to resolve complex customer issues

- Meet and exceed individual and team performance goals

Requirements:

- High school diploma or equivalent

- Previous experience in a call center or customer service role preferred

- Excellent communication skills, both verbal and written

- Strong problem-solving and decision-making abilities

- Ability to multi-task and prioritize in a fast-paced environment

- Proficient in Microsoft Office and experience with customer service software

- Positive attitude and a strong desire to provide exceptional customer service

- Ability to work independently and as part of a team

We offer a competitive salary, benefits package, and a positive work environment with opportunities for growth and advancement. If you are a customer-focused individual with excellent communication skills, we would love to hear from you. Apply now to join our dynamic team at Dayton Roger's!