Call Center Representative

Job Type

Full-time

Description

Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neurological illnesses while advancing the field of neuroscience.

The Call Center Representative will answer all calls coming into the Clinic on the main line and is responsible for accurately documenting the calls from patients, physicians, and others into the correct electronic medical record, and routing messages to the appropriate staff members.

The typical hours for this position is Monday - Friday 8:00am - 4:30pm.

The Call Center Representative pay range is between $15/hr-$20/hr. Specific offer amounts are based on relevant work experience.

Our employees are our best asset, and that is why we offer an excellent benefit package for full-time employees. We want you to have the resources you need to take care of your family, grow your career, and invest in your future. We offer Medical, Dental and Vision options through BCBS of TN, a Health Savings Plan (HSA) with a dollar-for-dollar company match, company paid life and disability insurance, and a 401K with a 3% match and 10% profit sharing contribution. Not to mention Paid Time Off (PTO) accrues based on hours worked per week and holidays are paid in addition to PTO.

Requirements

We are searching for a candidate who:

is able to communicate effectively, both oral and written, with excellent listening skills and the ability to speak clearly
has good time management with the ability to manage workflow and prioritize demands
has excellent interpersonal skills and can manage difficult or emotional patient situations
will provide excellent customer service while maintaining a high level of confidentiality and discretion

This position requires a high school diploma or equivalent and strong customer service experience/focus. Experience in the healthcare field and heavy telephone usage are preferred, and bilingual in Spanish is a plus.

The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.

Equal Opportunity Employer/Veterans/Disabled

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