CALL CENTER REPRESENTATIVE

• Excellent communication skills including active listening.

Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software. Education and Experience
• High school diploma or equivalent.
• Customer service experience required. ESSENTIAL DUTIES Customer Service
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Transferring Biopsy-Results call to designated representative per location
• Transferring billing concerns to designated department
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Making outbound calls/Call back requests/ Recall list Billing/Insurance Authorization/Clinical Support
• Sending out emails regarding referrals, prescription refills & Pre-Authorizations, Medical Record Requests and or any patient complaints, etc

. • Submitting insurance authorization requests to auth department and returning patient call when its uploaded
• Listening and processing after hour voicemails
• Scheduling for all offices; New patient appointments, follow up, cosmetic consults, cosmetic appointments (All Surgeries (Excisions, Mohs) to be emailed or transferred to offices
• Performing reschedules for offices changes
• Performs other related duties as assigned.