Call Center Representative

StretchLab helps people improve flexibility and reduce muscle tension to achieve their fitness and wellness goals. We are looking for outgoing, yet humble individuals that are passionate about health & fitness and enthusiastic about helping others feel great. Sound like you? Then we should talk! We are looking for full and part time employees who want to advance with our fast growing brand.

StretchLab is the industry leader in offering one-on-one assisted stretching, now with more than 300 locations across the US.
POSITION :
Our Call Center Representatives are local to Houston, yet work remotely to service thousands of prospects and members in their wellness journey.
COMP & BENEFITS :

Health Benefits

Employee Assistance Program

Complimentary membership to StretchLab & Row House ($350 monthly value)

Employee Retail Discounts

Opportunity for advancement (multiple locations and brands)

REQUIREMENTS :

Humility and compassion to address customer needs

Excellent written and oral communication skills

Accurately set appointments and process payments

Attention to detail

Multi-task in a fast paced environment

Proficiency working with CRM, booking software and Google Suite

Previous call center experience is preferred

RESPONSIBILITIES :

Manage large amounts of inbound and outbound communications in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Other duties as assigned

DESIRED ATTRIBUTES :

Passion for fitness and wellenss

Energetic

Empathetic

Team player

Learn More About StretchLab
StretchLabis proud to be an Equal Employment Opportunity and Affirmative Action employer. StretchLabdoes not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.We are dedicated to providing a work environment free from discrimination and harassment where employees are treated with respect and dignity