We are in need of an analytical Call Center Representative to join our high calibre team at PSG Global Solutions in Tampa, FL.
Growing your career as a Full-Time Call Center Representative is a promising opportunity to develop productive skills.
If you are strong in decision-making, innovation and have the right initiative for the job, then apply for the position of Call Center Representative at PSG Global Solutions today!
The Opportunity
DescriptionWe're looking for a Call Center Representative, working in the Banking/Finance industry in Tampa, Florida, United States.
- Handlepotential claimant inquiries and claims.
- Responsiblefor answering inbound and outbound calls, processing email, chat and callbackinteractions.
- Professionallyanswer calls and address caller inquiries as needed. Route calls as needed toappropriate resources.
- Performresearch using available resources as needed to provide required information tocallers.
- Identifyand escalate more complex issues to the research team.
- Completenecessary administrative work as needed and complete call logs accurately.
- Otherprojects as assigned by supervisor.
Our Client
Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it!
Experience Required for Your Success
- 1+year call center experience. Experience in handling high volume calls highlypreferred.
- TechSavvy.
- Strongverbal and written communication skills.
- Experience in working effectively in a high volume and sometimes fast-paced work environment.
- Dependableand able to adhere to schedule.
- Abilityto sit at workstation for long periods of time.
Benefits of working as a Call Center Representative in Tampa, FL:
● Career Growth Potential
● Professional Development Opportunities
● Leading Industry Pay