CALL CENTER REPRESENTATIVE Las Vegas, NV, US

CALL CENTER REPRESENTATIVE

Las Vegas, NV, US

30+ days ago

Requisition ID: 2044

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Salary:

$17.50 Annually

Position Summary

The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.

Competitive compensation, with annual merit increases

Company sponsored PPO medical plan and buy-up option, vision and dental plans

403(b) retirement plan with employer match

Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday

Company paid life/AD&D and long term disability policies

Essential Duties and Responsibilities

Provides exceptional customer service to both internal and external customers

Monitors and directs incoming and outgoing calls in a timely manner

Schedules, reschedules, cancels, and confirms appointments accurately

Coordinates walk-ins and triaging with clinic staff

Blocks provider schedules as requested by call center and/or clinic supervisor

Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility

Completes appropriate patient documentation in electronic medical records.

Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.

Alerts for ways to improve customer service, improve patient flow

Attend required meetings and participate in committees as requested.

Required Qualifications

High school diploma or general education degree (GED)

6 months experience in a customer service role

Strong communication skills including written and verbal communication

Preferred Qualifications

English/Spanish fluency

Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred

Previous experience using a multi-line phone system

Ability to manage time effectively