Call Center Representative - Moon Township, PA (Hybrid)

Description

**Candidates must live within a commutable distance to Moon Township, PA, 15108 USA.

STARTING PAY RATE: $19 per hour, based on experience 

• High School diploma or equivalent required
• Minimum of six months of similar or related experience required
• Strong member service skills
• Outstanding telephone communication and interpersonal abilities
• Solid understanding of financial products and services
• Skilled in building and enhancing relationships through sales and service
• Proficient in computer applications
• Strong analytical capabilities
• Versatile and able to manage multiple tasks
• Maintains accuracy in a fast-paced setting
• Detail-oriented
• Flexible with working hours
• Reliable with a strong attendance record

• Answer member telephone inquiries and provide appropriate suggestions to financial needs 
• Meet average call volume goal and KPIs
• Communicate with our members through Chat on a rotating schedule.
• Provide accurate and appropriate account information encompassing all share products
• Process requested account transactions and assist members with account problems  
• Provide general loan information on member accounts  
• Open a variety of sub-share accounts
• Build relationships by educating members on Clearview products and services
• Work a variety of shifts based on operational needs
• Attend required Clearview training and meetings
• Remain current on promotional and marketing mailings
• Handle other duties as assigned 
• Support Clearview’s Commitment to Diversity, Equity & Inclusion by welcoming and embracing the unique differences of others, treating others fairly and equitably, and creating an inclusive experience where others feel respected and valued; Understand and believe a diverse workplace is essential to the company’s vision and success.