Call Center Representative - On Site

Join CPa Medical Billing, a leading provider of medical billing services, as a Call Center Representative on site in our East Haven, CT office. We are committed to delivering exceptional support to healthcare providers and patients alike. If you have a passion for healthcare, excellent communication skills, and experience in medical call centers, we invite you to become a vital part of our growing organization.

Key Responsibilities:

- Handle inbound and outbound calls related to medical billing inquiries, patient account questions, and provider support

- Assist healthcare providers and patients with billing issues, insurance claims, and payment processing

- Document all interactions accurately in the electronic health record (EHR) systems

- Collaborate with team members to resolve complex billing and account issues efficiently

- Maintain up-to-date knowledge of medical billing procedures, insurance policies, and compliance standards

- Ensure high levels of customer satisfaction through professional and empathetic communication

Skills and Qualifications:

- Minimum of 1 year of experience in a medical call center environment

- Strong communication and interpersonal skills

- Experience navigating patient management systems 

- Ability to multitask and manage time effectively in a fast-paced environment

- Excellent problem-solving skills and attention to detail

- Ability to work independently and as part of a team