Call Center Representative / Outbound Appointment Setter

At Bath & Cabinet Experts, our Call Center Representatives are provided with the chance to take the first step in their sales career, develop their sales and marketing skills, and join an industry leading sales and marketing team. If you are looking to join a rapidly growing company that provides best in industry service and best in class employee experience, then apply today!

*MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED*

About the Role:

The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate will be energetic and enjoy interacting over the phone, have the ability to drive a conversation and communicate effectively, and provide exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours and reside in the following states: IN, KY, OH.*

Job Duties & Responsibilities:

• Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
• Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
• Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
• Follow the designated sales process for appointment setting including confirming full and accurate client information
• Ensure all activity and information is accurately logged in CRM
• Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

Skills & Qualifications:

• Prior experience in a multi-product sales environment preferred
• Background in home improvement inside sales strongly desired
• High School diploma or equivalent required
• 1+ year of call center experience required
• Experience with Lead Perfection CRM a plus
• Must be able to work independently in a fast-paced environment
• Excellent communication and phone skills
• Be energetic and have a positive attitude
• Must be task oriented and driven to meet and exceed goals

Why work at Bath & Cabinet Experts?

Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. After experiencing rapid growth, we have since expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.

In addition to bath remodeling, we recently launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, allowing us to bring the same high quality, transformative experience to one of the most important spaces in the home.

At Bath & Cabinet Experts, we strive to deliver a world-class experience for our customers and to be the best employer in the home improvement industry. We have generated over 1,300 customer reviews, with a 4.9 overall star rating and Bath Experts has been recognized as a "2024 Top Workplace in Indiana" for the 3rd consecutive year (2023-2025). With top-of-the-industry compensation packages that include high wages and comprehensive benefits, and a commitment to giving back to our local charities (donated over $100,000 to local children's hospitals and youth charities), we are delivering on our promise to be a top employer and make a difference in our communities.