Call Center Representative - Pharmacy Technician (Full-time)

Job Description:

Job Summary

Looking for a rewarding career with tons of room for growth? Walgreens will sponsor and provide training for you to obtain your AZ pharmacy technician license!

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program. This program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician, and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities

Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.

Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.

Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

An Equal Opportunity Employer, including disability/veterans

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.

NOTE: This posting is for an onsite position located in our Chandler, AZ Call Center

2225 S Price Rd, Chandler, AZ, 85286

Paid Training - 7:00am - 330pm (3-4 weeks)

Pay Rate: $16.50 per hour, increasing to $17.50 after 30 days of service.

Job ID: 1344061BR

Title: Call Center Representative - Pharmacy Technician (Full-time)

Company Indicator: Walgreens

Employment Type:

Job Function: Customer Contact Center

Full Store Address: 2225 S PRICE RD,CHANDLER,AZ 85286

Full District Office Address: 2225 S PRICE RD,CHANDLER,AZ,85286-07201-21147-S

External Basic Qualifications:

High School Diploma or GED.

Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on line).

Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.

Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).

Communicate effectively in writing and verbally.

18 years of age or older.

Preferred Qualifications:

At least one year of pharmacy technician experience in a retail or call center environment.

At least 18 months experience as a pharmacy technician with a certificate/registration by state asgranted by the state Board of Pharmacy or nationally recognized certification agency.

Experience providing customer service to internal and external customers, including meeting qualitystandards for services, and evaluation of customer satisfaction.

Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formattingdocuments).

Fluency in Spanish and English

Health and insurance coverage:

FSA & HSA

Telehealth

Dental coverage

Vision coverage

Life and personal accident insurance

Disability coverage

Supporting your well-being:

Well-being resources

Free Prescription Savings Club

Weight Management discounts

Free flu shots

Paid time off benefits (PTO)

Paid Parental Leave (PPL) Program

Financial well-being:

Walgreens Retirement Savings Plan

Employee Stock Purchase Plan

Programs that can save you money:

Childcare discounts

Employee Discount program

PerkSpot: Discount purchase program offers savings on goods and services from thousands of national and local retailers and service providers.

Shift:

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