Salary :
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SportsMed Physical Therapy is seeking a Call Center Representative to join our team. This person will have a key role within the organization as the first point of contact for our patients. We are looking for someone who strives for excellence on a daily basis. The right person for this position will embody a customer service mindset and have a passion for delivering exceptional patient experiences.
The Call Center Representative's primary responsibility will be the timely intake of new patient referrals. This person will ensure that all insurance verifications/prior authorizations are completed, and all documentation and data are completed and entered in an accurate manner. The Call Center Representative is a key position allowing the right person great growth opportunities within SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!
SportsMed Physical Therapy is a leading physical therapy practice in the northeast. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer-focused personality, we would be happy to welcome you to our team.
Responsibilities
- The Call Center Representative will facilitate the patient referral process by coordinating with our offices regarding verification and handling financial counseling.
- Coordinate with providers, physicians, and other team members to effectively execute the referral process.
- Communicate referral process to patients in a customer-centric way.
- Obtains necessary information from referral sources to ensure incoming patients have timely intake.
- Maintains a log for all incoming calls and returns referral inquiries in a timely manner.
- Educates prospective patients, families, and physicians regarding available services.
- Serves as a liaison between clinical and marketing staff.
- Additional duties as assigned
You will bring
- Ownership and accountability
- Excellent customer service skills
- Superior time management
- Organization skills and attention to detail
- Professionalism and excellence
- Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
- Experience working in a physical therapy environment, large medical organization, or hospitality background with a strong emphasis on customer service
- Bilingual Spanish Required
$19 - $23 an hour
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