Call Center Representative - Team Lead

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: CALL CENTER REPRESENTATIVE - TEAM LEAD

RESPONSIBILITIES:

· Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone;

· Enter data into a specialized computer system;

· Dispatch AHA's Mobile Phlebotomists and Couriers;

· Track specimen collection and reporting;

· Trouble shoot missing, incomplete, and incorrect orders;

· Must have the ability to interact effectively and professionally with clients and coworkers always;

· Exceptional Customer Service skills, a must.

QUALIFICATIONS:

• High School diploma
• 1-year of customer service experience in healthcare, preferred.
• Detail oriented with ability to multi-task daily.
• Knowledge of lab test orders; solid understanding of the importance of critical results.
• Excellent customer service and telephone etiquette skills required.
• Effective verbal and written communications, especially listening skills.
• 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy.
• Advanced computer skills.
• Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment.
• Ensure patient privacy, confidentiality, and HIPAA are upheld always.
• "Team Player" mindset a must!

AHA's Client Services department is open 24/7/365; we look for candidates who are available to work the established schedules and rotating holidays.

AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!