Call Center Representative (Telecom)-Part Time

It's more than a career, it's a calling.

WI-St. Agnes Hospital

Worker Type:

Regular

Job Highlights:

Part Time Position

24 Hours Per week

Eligible for Benefits

Evening Shift-3PM--11pm

Weekend Rotation Required

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

Collects relevant caller data to assist with measurement, tracking and reporting activities.

Track inquires, questions and answers and provide resolution.

May perform clerical or administrative duties.

Performs other duties as assigned.

EDUCATION

High school diploma or equivalent work experience

EXPERIENCE

No experience required

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

Frequent keyboard use/data entry.

Occasional bending, stooping, kneeling, squatting, twisting and gripping.

Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

None

Department:

8651000038 TELEPHONE OPERATORS

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

24

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status , or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?_ga=2.205881493.704955970.1667719643-240470506.1667719643)