Call Center Representative/Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

Dispatcher/Scheduler/Quality Control 9am - 5pm ($22.00/hr)

We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.

We want someone who

• Has a keen eye for detail and an eagerness to learn


• Is flexible and can keep up in a fast-paced environment


• Is a team player


• Takes initiative and can multi-task


• Communicates professionally and efficiently in person and over the phone

If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.

Responsibilities and Duties

Upon hire, our candidate will

• Manage a high volume of phone calls


• Schedule multilingual interpreters for assignments


• Conduct inspections and ensure quality control


• Collect, enter, and analyze data


• Submit reports


• Monitor and review progress and accuracy


• Complete a background check and pass a drug screen

Qualifications and Skills

We need someone who

• Has a high school diploma and customer service/dispatch experience


• Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)


• Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)


• Is willing to work from the office

Benefits

Our employee benefits include

• Paid holidays after 90 days


• Ten (10) days of Paid Time Off after 90 days


• Medical, Dental, Vision, and Life


• 401K and Profit Sharing


• Free parking