Job Title: Call Center Representative Job Location: Novato Oral Surgery & Implantology, Novato, CA Job Type: Fulltime Summary: Are you looking for a company that you can call home and have opportunities to grow? We are looking for a Call Cetner Representative to join our growing practice. The ideal candidate will have excellent phone etiquette, exceptional customer service skills, and the ability to speak clearly. They should also be computer literate and able to answer multiple phone lines while maintaining a professional demeanor. Responsibilities:
- Answering incoming calls and directing them to the appropriate department or individual.
- Providing exceptional customer service to patients and their families.
- Scheduling appointments and confirming patient information.
- Maintaining accurate records of all calls and appointments.
- Assisting with administrative tasks as needed.
Required Qualifications:
- High school diploma or equivalent.
- Excellent phone etiquette and communication skills.
- Computer literate and able to navigate various software programs.
- Ability to answer multiple phone lines in a fast-paced environment.
- Professional demeanor and appearance.
- Reliable with excellent attendance.
Schedule:
- Monday to Friday, 8-hour shift
Benefits:
- 401(k) matching
- Dental Insurance
- Health Insurance
- Life Insurance
- Referral program
- Vision Insurance
Special Requirements:
- Working on-site is essential to the function of this position.
- Must be able to sit up to 80% of the time.
- Physical requirements include sitting, stooping, and standing for extended periods of time.
- This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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