Call Center Sales Supervisor / Team Lead

OnPoint CX Solutions is hiring a hands-on Call Center Sales Supervisor to lead and grow a high-performing sales team in our Henderson office. This is an ideal role for a strong sales professional who enjoys coaching others, driving results, and leading from the front in a fast-paced call center environment.

Why You’ll Love This Role

• $17.50 per hour plus daily and weekly performance bonuses
• Clear path to growth with a rapidly expanding company
• Hands-on leadership role with real impact on sales performance
• In-office, team-driven, high-energy sales floor

• Lead, coach, and support a small team of sales agents on an assigned campaign
• Monitor live and recorded calls; provide real-time coaching and feedback
• Tag calls to assist agents with closing sales and overcoming objections
• Hold agents accountable for attendance, KPIs, productivity, and sales targets
• Track daily and weekly team performance and ensure goals are met
• Identify coaching and training needs; recommend agents for additional training
• Communicate team performance updates and insights to the Sales Floor Director
• Foster a positive, performance-driven, and supportive team culture

• Strong sales experience required; prior leadership, floor lead, or mentoring experience is a plus
• Proven ability to coach, motivate, and develop sales talent
• Confident pulling calls, closing sales, and providing real-time feedback
• Excellent communication, organization, and problem-solving skills
• Ability to multitask and pivot quickly in a fast-paced call center environment
• Results-driven mindset with strong accountability and reliability
• Comfortable using CRMs, call center systems, and multiple computer screens
• Open availability required (standard hours Monday–Friday, 5:45 AM–2:30 PM; may vary)
• In-office position at our Henderson, NV location

• Weekly pay plus performance bonuses
• Clear growth and promotion opportunities
• Hands-on leadership training and ongoing support
• High-performance, team-oriented sales environment
• Recognition programs and performance incentives
• Casual dress code and energetic workplace culture

About OnPoint CX Solutions
OnPoint CX Solutions is a growing business process outsourcing (BPO) company specializing in call center sales, customer care, retention, and back-office support, primarily within the energy sector. We help businesses and consumers navigate energy options through knowledgeable, results-driven sales teams.

If you’re a sales-driven leader with a can-do attitude, a passion for helping others succeed, and the desire to grow with a fast-scaling company, we’d love to hear from you. Applications are reviewed daily.