(Call Center) Service Excellence Representative ($20.02 - $30.03 DOE)

Essential Duties

• Operates safely and compliance with all established HSSE policies and procedures


• Develop strong relationships with customers, answer questions while researching and resolving issues


• Track and trace cargo and provide necessary information to customers


• Inform customers of applicable policies, requirements, schedule updates and regulations related to shipment


• Edit contact information in database, create, run and audit various reports for internal and external customers


• Build positive, collaborative relationships with internal employees and departments


• Perform accurate and efficient data entry/keyboarding/typing skills


• Assist with administrative duties relating to customer service


• Report on service issues and such as delayed or missing freight


• create and update standard operating procedures


• works with cross-functional team members to provide quotes and billing corrections/inquiries in a timely manner


• Other duties as assigned

Qualifications

• Associates Degree in Logistics, Supply Chain Management, or a related field is preferred


• High School Diploma, or equivalent is required


• Two to three years' experience in transportation industry customer service required

Knowledge, Skills, and Abilities

• Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plans


• Excellent written, verbal and listening communication skills


• Strong customer service with a high level of attention to detail and accuracy


• Proficient in MS Office applications, including MS Word, Outlook, and Excel


• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities


• Possess excellent communication skills, verbal, written, and listening skills


• Must have excellent time management skills


• Excellent organizational skills, including the ability to work with other departments and organizations and habel multiple projects concurrently


• Working knowledge of mathematical applications


• Must have knowledge of internet and search sites

Benefits:

We’re committed to taking care of you and your family, today and in the future.

Here’s what you can look forward to:

• Compensation




• Competitive hourly wage:  $20.02 – $30.03, depending on experience and qualifications




• Health & Wellness




• Employer subsidized medical, dental, and vision coverage for you and your family/dependents.


• Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage




• Retirement




• Generous 401(k) plan with a 4% company match




• Paid Time Off




• 2 weeks’ vacation annually


• 7 company holidays 


• 7 days of sick leave annually




• Extras that Make a Difference




• Up to $5,250 per year in tax-free educational assistance to assist with career development and growth

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.

Reasonable Accommodations

Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile. 

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

This job description is not an employment agreement or contract, implied or otherwise, other than an “at will” relationship. I hereby certify that I understand and meet the aforementioned requirements and statements as outlined.

 Please sign below indicating that you have read the above information and understand the contents of this job description.