Call Center Services Agent I

• Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.


• Answers questions about products and services and processes member transactions with zero errors.


• Directs calls to the appropriate area. Directs escalated issues to the next level of authority.


• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.


• Maintains security and compliance for member confidentiality.


• Interacts with others in a team oriented environment and consistently meets performance expectations.

Required Experience: One or more years of customer service related experience required.  One or more years of experience in a call center environment preferred. 

Education: A high school diploma or GED.

 Other skills required:

• Must possess excellent written and verbal communication skills.


• Must be detail oriented with strong organizational skills.


• Must possess mathematical ability to preform basic math skills.


• Must have the ability to multi-task. 


• Must be able to work well with others.


• Must be proficient with Microsoft 365.