Call Center Specialist

We are seeking a Business Development Coordinator with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the call, and direct the caller to their destination.  

At TEAM Auto Center, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at TEAM Auto Center, is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.  

Benefits 

• Medical and Dental


• Vision Insurance


• Life Insurance 


• 401K Plan


• Paid Training 


• Employee discounts on products and services 

What We Offer

• Growth opportunities


• Paid Training


• Employee vehicle purchase plans


• Family owned and operated


• Long term job security


• Health and wellness


• Flexible Work Schedule


• Saturday Lunches


• Discounts on products and services

Responsibilities 

• Answer phones and direct customers to the proper department and follow up in a timely manner


• Schedule service appointments


• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution


• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold


• Be friendly, professional, courteous and efficient when working with all customers and employees


• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus


• Computer skills


• Available to work flexible hours and some Saturday's.


• Ability to communicate customers' interests needs and requests to management and sales personnel


• Professional personal appearance


• Clean driving record