Call Center Specialist II (Internal Only)

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.  We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.  As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

CALL CENTER SPECIALIST II

Location: West Salem Clinic | 1233 Edgewater St. NW, Salem OR 97304

Job Status: Full-time, Monday-Friday with rotating Saturdays 

POSITION OVERVIEW: 

As our Call Center Specialist II, you play a vital role in supporting the daily operations of the call center and ensuring an exceptional patient experience. Working closely with the Supervisor, you help coordinate department functions, identify opportunities to improve workflows, and collaborate with team members to develop effective solutions that promote efficiency and high-quality service. In this role, you serve as a resource for the team by providing day-to-day training and guidance to new employees while supporting the ongoing development of current staff. Through strong communication, professionalism, and a commitment to teamwork, you help foster a positive and productive work environment while building meaningful relationships with patients, clients, and colleagues in a fast-paced healthcare setting.

QUALIFICATIONS:

• High school diploma or equivalent. 


• One year of medical clinic office experience.
  


• Proficient typing skills and familiarity with computers.


• Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.


• Bilingual in English/Spanish.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision

• Group Life: Short-Term & Long-Term Disability 100% paid by employer


• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match


• Flex Spending Account


• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows


• 7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions


• Continuing Education & Training Benefits


• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters!  Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support. 

TO APPLY:

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.