Call Center Specialist (Limited Duration)

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.  We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.  As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

CALL CENTER SPECIALIST

Location: West Salem Clinic|1233 Edgewater St. NW, Salem OR 97304

Job Status: Full-time, Monday - Fridays, with rotating Saturdays 

Limited Duration: Six months

POSITION OVERVIEW: 

As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed.

QUALIFICATIONS:

• High school diploma or equivalent. 


• Proficient typing skills and familiarity with computers.


• Strong interpersonal skills and the ability to work efficiently, responsibly, and independently in a fast-paced environment.


• Bilingual in English/Spanish preferred.

TO APPLY:

If you are interested in joining a team that makes a difference in the lives of many, apply online at: Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: [email protected] | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.