Call Center Supervisor

TechOp Solutions is seeking a Site Lead ( Contact Center) with excellent customer service and communication skills, supervisory experience, and a drive to bring excellence to their operating environment.  The Site Lead will provide technical guidance, monitors performance, and ensures high-quality customer service delivery. 

Responsibilities:

• Supervise and guide staff on call handling, order processing, and system navigation.  

• Ensure call center operations are efficient and meet performance requirements 

• Oversee all personnel and ensure adherence to contract requirements. 

• Train staff on phone etiquette, order processing procedures, and system usage  

• Provide guidance on technical matters  

• Monitor performance metrics and resolve escalated customer issues  

• Other duties, as assigned 

• Minimum of 2 years’  experience in a customer service environment  

• Proficient in ordering process CRMS

• Proficient in communication (oral and written), analytical thinking, and customer service 

• Minimum of a high school diploma, or equivalent ( AAS degree preferred)
• Experience in a medical office environment ( preferred)

• Proficient in the use of Microsoft Office applications 

• Must be able to type pass a typing test 

• Must be able to obtain and maintain government agency suitability requirements as a condition of employment

The pay range for this role reflects a variety of factors that are considered when making compensation decisions, including but not limited to: job location, relevant skills and experience, education and certifications, contract-specific requirements, and organizational needs. Final compensation will be determined based on the facts and circumstances of each individual case, and it is not typical for hires to be made at or near the top of the range. A reasonable estimate of the current range for this position is $20.26 – $25.76 hourly. This position is covered under the Service Contract Act (SCA) and includes health and welfare benefits in addition to any applicable vacation and holiday leave as required by the contract

(The application deadline is October 1. This date is tentative and may change with short or no notice.)

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