Call Center Supervisor

TechOp Solutions is seeking a Call Center Supervisor to oversee daily operations of a Call Center team and ensure operators perform duties effectively and in accordance with established procedures and protocols. Supervisors should be prepared to act on behalf of the Call Center PM, should the PM be unavailable.

• Supervise call center personnel across assigned shifts.
• Provide training to the Contractor team.
• Ensure proper handling of calls, and information requests.
• Monitor operator performance and ensure compliance with service standards.
• Conduct call monitoring and quality assurance reviews.
• Provide coaching, guidance, and training to operators and lead operators.
• Assist with scheduling and staffing to maintain continuous coverage.
• Other duties as assigned

·         Bachelor’s degree preferred (HS diploma or GED acceptable)

·         Strong written and verbal communication skills to effectively interface with leadership.

·         A minimum of 5 years of hands-on call center supervisory experience

·         Experience using call center software, as well as communication and paging systems.

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The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The tentative wage for this role is $75,000 - $110,000.

TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.