Call Center Team Lead

Company : Carolina Gutter Helmet

Job Type : Full Time

Greer, Sc 29651

Job Description - Call Center Team Lead

Benefits:

Bonus based on performance

Job Summary

We are seeking an experienced Call Center Team Leader to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.

Responsibilities

Train, and manage call center employees capable of providing excellent customer service

Oversee call center operations, making improvements to telephone skills and other procedures

Create goals and objectives for the call center and document performance using key performance indicators

Develop and implement policies and procedures that maximize productivity

Prepare and present reports on call center statistics to upper management

initiating calls to potential customers or existing clients, schedule appointments and often utilizing pre-written scripts to guide the conversation and achieve specific campaign goals.

Qualifications

High school diploma/GED is required, college experience is preferred

Previous experience as a call center team leader preferred

Strong grasp of customer service metrics and key performance indicators in a call center setting

Highly skilled in Microsoft Office

Excellent verbal, written, and interpersonal communication skills

Compensation: $17.00 per hour

Providers of Superior Gutter Protection in Greenville SC, and the Local Areas

Carolina Gutter Helmet & More was founded in 1998, and since then we’ve made it our mission to provide homeowners with the best and most dependable gutter protection in Greenville SC, and the surrounding areas. Specific company accomplishments include:

Successfully expanding our service territory
Adding more employees to our ranks
Acquiring additional products from the industry’s most reputable brands and manufacturers
Representing a variety of lines for windows, sunshades, and retractable awnings

Every aspect of our business is geared towards taking care of our customer's homes. We want our customers to have the absolute best looking homes, and we want them to be completely satisfied with all of the work we perform as well. We go to every length to ensure that we are giving nothing but the best gutter protection services, at the best price possible, without compromising on quality.

Our employees are well trained, attentive to detail, and fully insured. We have earned an A+ rating through the Better Business Bureau of Asheville and are active members of the Asheville Chamber of Commerce. Our office is located at 137 Red Mountain School Road, Mill Spring, North Carolina 28756, with corporate offices in Greer, South Carolina. We service the entire Western North Carolina area.

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About the Company

Carolina Gutter Helmet

Carolina Gutter Helmet offers reliable gutter covers, awnings, bath remodels & roofing services for all the residents of Greenville, SC. Call us today!

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Call Center Team Lead

Job Description - Call Center Team Lead

About the Company

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