Call Center Team Lead

Call Center Team Lead

Overview

Renken Remodeling is looking for an experienced Call Center Team Lead to run the day-to-day rhythm of our call center while supporting our marketing and sales efforts. If you love turning inbound leads into booked appointments, keeping a team motivated, and tracking results like a pro, this role is for you.

This position supports our regional territory and is in-office at our Fort Pierce, Florida location.

What you’ll do

• Lead, coach, and manage a call center team focused on scheduling sales appointments

• Coordinate sales team schedules to ensure smooth daily coverage (no scrambling, no gaps)

• Monitor campaign performance and report clearly and accurately to management

• Ensure outstanding communication with prospective clients via phone, text, and email

• Maintain clean, accurate CRM data entry and reporting

• Partner with leadership to improve workflows, scripts, and team performance (good ideas welcome)

What we’re looking for

• Prior experience as a call center lead, supervisor, or similar leadership role preferred

• Strong phone-based customer service skills and confidence managing team performance

• Comfortable working in CRM and data management systems

• Excellent communication, organization, and leadership skills

• Ability to work independently in a fast-paced, in-office environment

• Bonus: You can keep the team upbeat while still hitting the numbers

Job details

• Job type: Full-time (40 hours per week)

• Work location: In-office (Fort Pierce, Florida)