Call Routing Specialist (Ringba / CallGrid) for US-based Insurance (Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

About the Role

Our client is a performance-driven company specializing in insurance lead generation. They run high-volume paid media campaigns to generate inbound leads and calls, which they then sell to insurance carriers and brokers. Speed, efficiency, and a low cost per lead are everything here.

The Role

We are hiring a Buyer Operations specialist to own the infrastructure that routes our calls and to be the person our buyers rely on when something needs to work. This is a hands-on, technical role for someone who already knows the pay-per-call world and can configure, test, and troubleshoot call routing without hand-holding.

You will manage our call routing platforms end to end, stand up new buyer integrations, and serve as the first point of contact whenever a buyer-side issue comes up. If you know your way around Ringba and CallGrid and enjoy solving routing problems under time pressure, this is built for you.

What You Will Do

• Configure and manage call routing in Ringba and CallGrid, including ring trees, ping targets, and RTB settings
• Set up new ping targets and buyer integrations for real-time call bidding
• Run call flow tests to confirm routing configurations are working correctly
• Investigate and resolve ping failures across active buyer connections
• Act as the first point of contact for buyer troubleshooting, diagnosing and resolving issues as they come up
• Manage day-to-day buyer communications
• Investigate billing and reconciliation discrepancies at the request of the accounting team

Required

• Working knowledge of Ringba and CallGrid
• Hands-on experience configuring call routing infrastructure: ring trees, ping targets, RTB, and concurrent call management
• Ability to diagnose and troubleshoot call flow issues independently
• Strong communication skills for managing buyer relationships and industry contacts
• Comfort navigating technical platforms and resolving issues under time pressure

Preferred

• Experience in a call-based lead generation or performance marketing environment
• Existing relationships in the inbound call space
• Familiarity with real-time bidding for inbound calls

Important: This Is an Exclusive Role

This is a full-time, exclusive position. Candidates who plan to remain employed at another agency, continue freelancing, or operate their own agency will not be considered. We are looking for one person fully dedicated to this role.

• Remote Working for US Company
• Exposure to new technology & trend
• Competitive Salary