Call Taker - Monday to Friday - 1st Shift

Stepp's Towing and Heavy Transport is looking for a Call Taker, which is a front-line position. This position requires effective and timely communication directly with incoming phone calls, accurately processing and entering call information into the dispatch software system, while also delivering a high level of customer service to all phone inquiries. 

Please DO NOT apply if you're looking for a remote position, unable to work the hours as described, or unable to pass a drug test and background check. 

Essential Functions:

• Receive and promptly answer emergency and non-emergency calls.


• Gather all required and pertinent information: Name and phone number, disablement location and drop address, vehicle info, cause of breakdown, etc.


• Perform duties of the Dispatcher Assistant in their absence as directed.

Key Behaviors:  

• Passionate and motivated to grow / challenges are eagerly accepted.


• Proactively develop customer relationships and provide solutions by making efforts to listen and understand the customer (both internal and external).


• Maintain a high-quality professional appearance.


• Strive for continuous improvement by using new tools and processes.


• Treat co-workers with respect.


• Promote opportunities within and through referrals.

Required Skills:

• Experience in data entry and customer service.


• Hands-on experience working in stressful and/or emergency situations.


• Outstanding organizational and time-management skills.


• Critical thinking


• Problem-solving skills


• Team player


• Great interpersonal and communication skills, both written and verbal.


• High School diploma.

Pay:

• $15 - $16

Schedule:

• 1st Shift - Monday to Friday - 6:30 am to 3:00 pm

Benefits:

• 6 Paid Holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)


• Medical, Dental, and Vision Benefits Offered- plus Free Term Life Insurance


• Paid Time Off with accruals starting on day 1 and available at 90 days.


• 401K Match up to 4%.


• Pay Increases


• Career Development


• Accident Insurance Available


• Cancer and Critical Illness Insurance Available


• Short-term Disability Available


• Long-Term Disability Available


• Hospital Confinement Indemnity Insurance Available

About Us: 

Stepp’s Towing & Heavy Transport has been family-owned and operated since 1960!  We have fleet vehicles in the greater Tampa Bay area as well as the greater Orlando area.  We specialize in light-duty, medium-duty, and heavy-duty towing as well as heavy transport, and auto salvage.  

Chasing the Dream, Not the Competition.

Drug-Free Workplace. 

Background check required.

Stepp’s Towing and Heavy Transport is an Equal Opportunity Employer.

Military Veterans are Encouraged to Apply.