Call-By-Call Coach

Genz Ryan is hiring an Inside Call-By-Call Coach! 
READY TO GET SH!T DONE WITH US?

We live by five core values: Pride, Drive, Team Player, Respect, and Get Sh!t Done!

THE MISSION OF THE CALL-BY-CALL COACH:

As a Call-By-Call Coach, you will be the key to elevating technician and company performance. Think of this role as a team COACH, working closely with field techs, you’ll help guide customer interactions over the phone and computer, presenting options for repair or replacement. When a customer shows interest in a system replacement, you’ll take the lead—offering a dynamic virtual presentation via video software to seal the deal.

TYPICAL DUTIES:

• Virtually coach and motivate assigned technicians, holding them accountable for following every step of our in-home process.
• Ensure the whole system is diagnosed properly on every call.
• Present customers with multiple options—premium, mid-range, and economy.
• Lead customers to a clear and confident decision.
• Partner with techs to turn leads into sales, qualifying customers in real-time.
• Use video software to deliver engaging sales presentations.
• Perform 1:1 ride alongs with your team a few days per week.
• Track and report technician activities through our software tools.

HOW TO SUCCEED AS A CALL-BY-CALL COACH:

• You’re Hungry, Humble, and Smart—we love go-getters who also play well with others.
• Your positive energy is contagious.
• You make decisions for the greater good of the company.
• You take pride in your work and always show up ready to go, at least 10 minutes early!
• You’ve got an awesome sense of humor (a must around here!).
• You’re a self-starter—no micromanaging required.
• You can both give and receive honest feedback—transparency is key!

• *2+ years in a high-performing sales role.
• *Prior experience in residential services, HVAC, plumbing, or general construction is highly preferred. 
• Experience as a sales mentor? Awesome, but not required.
• Strong selling mindset and relationship-building skills.
• A sense of urgency—you thrive in fast-paced environments and can handle interruptions like a pro.
• Ability to follow and maintain processes with precision.
• Intermediate MS Office skills. 
• Great verbal and written communication skills.
• Adaptability—you embrace change with a smile.

• Be part of a culture that gets sh!t done and has fun doing it!
• Exceptional training and onboarding to set you up for success.
• Career growth? Absolutely – we love promoting from within!
• Lucrative, uncapped compensation plan!
• We use cutting-edge tech to make our jobs easier and more efficient.
• Regular "clarity breaks" – because mental well-being matters.
• Modern office with lounge and game areas, stocked with snacks and drinks.
• We track everything – including staff happiness on a weekly basis!
• Epic social events year-round.
• 100% company-paid health and dental insurance (for both single and family).
• Paid short-term disability.
• Flexible Spending Accounts (Medical and Dependent Care).
• 401(k) with employer match.
• Paid vacation and holidays.
• Weekly pay – because waiting is overrated!

Position pays $50,000.00-$150,000.00 and beyond, in annual salary!

Don’t miss the chance to be part of an amazing team in a booming industry!
Send your resume to [email protected] or call 952-767-1000 and ask for our Recruiting Team.


Check out our Facebook page to learn more about us:
https://www.facebook.com/genzryan/
www.genzryan.com