Overview:

Receive and verify notification of debtor death. Contact attorneys or executors to find out intentions for the debt.

Primary Responsibilities:

• Depending on debtor intentions, continue to manage account until payment is received on both secured and unsecured accounts.
• Prepare analysis of collateral to determine potential loss mitigation options and/or default resolution.
• Negotiate loss mitigation options including settlements, short-sales, refinancing, etc.
• Manage the Probate Finder relationship, and make recommendations for process improvements.
• Perform skip-tracing.
• Order title searches and contact Credit Bureau or analyze credit reports to validate lien position.
• Determine if there is life insurance on the account, then gather appropriate information as necessary in order to file a claim; follow-up with insurance company for resolution.
• Monitor daily file from Probate Finder, research notifications and estate matches, manage the Proof of Claim and satisfaction of claim process.
• Receive and distribute incoming mail.
• Accept incoming calls from a variety of stakeholders, and determine appropriate action.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position involves customer contact and collections activity.

Education and Experience Required:

A combined 3 years’ higher education and/or work experience, including a minimum of 1 year experience in collections or customer service.

Experience with word processing, spreadsheet and presentation software.

Detail oriented.

Strong verbal and written communication skills.

Education and Experience Preferred:

Bachelor’s degree.

Knowledge of M&T Bank systems.

Location