Campground Hotel/Motel Front Desk Representative

Campground Front Desk Representative 

Join the greatest team in the west. Opportunity awaits you in Medora. 

Our Company: 

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences. 

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more. 

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation. 

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota. 

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family. 

We are the Theodore Roosevelt Medora Foundation. 

Summary/Objective

As a member of the lodging team, a Hotel/Motel Front desk Representative will operate the front desk at the campground and assist guests with inquiries, which includes being familiar with information about Medora, the campground, and other needs during registration, stay, and checkouts.  

Duties/Responsibilities

• Efficiently manage the operations of the front desk, ensuring minimal time is required for check-in and checkout. 
• Able to use Opera, Etix, and other computer systems or able to learn.  
• Collect payment using the point of sale system, Clover. 
• Process returns and exchanges. 
• Retrieve merchandise from sales floor, stock room, or other inventory locations to replenish the shop items that are understocked.  
• Warmly and professionally welcome all guests. 
• On-site and available after hours as needed to assist guests. 
• Direct guests to appropriate hotel or campground staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping. 
• Handle guest issues as they arise.  
• Treat requests with professionalism, tact, and a courteous manner. 
• Ensure prompt delivery of final bills to guests. 
• Ensure the campground store and shared areas are neat and orderly, which may include occasional sweeping, mopping, dusting, vacuuming, disinfecting of workspace and restocking of toiletries upon need. 
• Able to make and answer telephone calls.  
• Throughout shifts, able to make reservations for motels, golf, and a number of other TRMF events.  
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events with extensive knowledge of RVs. 
• Maintain knowledge of upcoming events, local area, and hotel offerings.  
• Participate in weekly safety meetings.  
• Participate in workplace safety meetings.  
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Perform other related duties as required. 

Supervisory Responsibilities

None 

Required Skills/Abilities

• Excellent verbal and written communication skills.  
• Reliable, on time, and ready for every shift.  
• Take ownership over all areas of the operation.    
• Ability to sit or stand for extended periods of time. 
• Excellent time management and organizational skills.  
• High attention to detail.  
• Able to learn new technical systems.  
• Provide outstanding guest service.   

Required Education and Experience

• Must give exceptional service to all guests.   
• Must be able to troubleshoot and create solutions if needed.   
• Prior campground work experience preferred.  
• A valid US driver’s license is preferred, but not required. 
• Must have excellent computer/typing skills to ensure quick and efficient customer service for our guests.  
• Must be fluent in English, bilingual a plus.   

Work Environment

This job operates in a campground environment. Indoor settings will be in a controlled, temperate environment while outdoor conditions may be in a hotter or colder climate, especially at the Medora Musical. This role routinely uses standard campground and housekeeping equipment. Frequently works with others, around electrical power, sharp/objects/tools and heavy machinery, and around dust, odors, gases or fumes. Occasionally works alone. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to; to talk or hear, and stand and walk. The employee frequently is required to balance, bend over, repetitive use of hands or arms. Occasionally sit, climb, grasp, lift and carry up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities. 

Our Location:

TRMF is located in the heart of the Badlands: Medora, North Dakota. 

It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound. 

Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind. 

Why Apply?

You have a passion for exploring beautiful places and meeting people from around the world.  

Competitive wages with great opportunities for overtime work  

Affordable company provided housing on-site 

Employee meals provided at low cost in employee dining room  

Explore Medora and its attractions free or at discounted costs. Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more!  

Contact Us:

Learn more at www.medora.com/employment