Campground Manager

Our Company

There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.  

TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more.  

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.  

In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.  

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family.  

We are the Theodore Roosevelt Medora Foundation.  

Position Summary

The Campground Manager will be responsible for managing our seasonal campground sites. This person will manage and be held accountable for overseeing reservations, addressing campground concerns and reporting to the Lodging Manager.

Essential Job Functions

As a member of the lodging team, a Campground Manager will operate the front desk, restrooms, and public areas at the campground by assisting with guest needs and being knowledgeable about Medora and the campground.

• Efficiently manages the operations of the front desk, ensuring minimal time for check-in and check-out, utilizing several different computer systems and point of sales systems.
• Assure a safe and enjoyable environment for guests and employees.
• Greets guests and handles guest inquiries in a warm and professional manner
• Direct guests to appropriate sites and handle any questions or suggestions for guest stay in Medora
• Collects payment for stay, retail or tickets purchased and processes deposits at the close of each shift
• Handles and troubleshoots guest issues as they arise
• Maintains a cleanly workspace and Campground main office for great first impression for guests entering the campground
• Refine, maintain and enforce health and safety plans throughout the campground.
• Handle guest requests and issues, such as filling propane tanks, running for ice, helping guests get site configured, make change for laundry.
• Communicating to guests TRMF attractions and events happening throughout the summer season.
• Selling tickets in a stand-alone ticketing software.
• Must be able to work the campground front desk position as needed throughout shifts to make reservations for motels, golf course tee times and other TRMF ticketed events.
• Gain an understanding of all lodging room categories, room rates, packages and promotions.
• Maximize room occupancy and use up-selling techniques to promote TRMF services.
• Count and balance cash drawer at beginning and end of shift.
• Clean the store, including vacuuming, sweeping, dusting, washing windows, cleaning shelves and laundry room as needed.
• Restock shelves and manage inventory.
• Ensure facilities (bathhouse, office, campsites) are clean and well-stocked.
• On occasion clean the cabins and do the laundry for the cabins.
• Assist in maintaining and cleaning all TRMF cabins, bathhouses and laundry at the Medora Campground.  
• Ensure staff clean and disinfect bathrooms with proper chemicals, wipe and dust surfaces in rooms, vacuum and clean floors and rugs, clean furniture and drapes, empty trash containers.  
• Perform light maintenance duties including weed whacking, sewer drain repair and water hose repair. 
• Greet guests and give each excellent customer service. 
• Participate in workplace safety meetings.  
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings. 
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values. 
• Perform other related duties as required. 

Supervision

This is a supervisory role.

• Train, coach, and schedule Campground personnel in the areas of registration, activity sales, groundskeeping and custodial duties; working side by side with staff in these areas on a regular basis.
• Motivate and provide timely feedback/evaluations to all Campground personnel.
• Schedule and monitor shift coverage.
• Understand and support TRMF policies and procedures and ensure that staff members follow policies and procedures accordingly.

Required Skills/Abilities

• Excellent customer service skills
• Friendly telephone skills
• Demonstrated ability to lead a team in providing exceptional customer and guest services.
• General computer skills – Microsoft Office
• Must be flexible and open to changes in procedures.
• Valid U.S. driver’s license preferred

Education and Experience

• High school diploma or equivalent required.
• Previous experience a plus, but not required.
• Knowledge of Campground operations
• Supervisory experience

Work Environment

This position is generally an outdoor position which involves working in various weather elements. Outdoor conditions may be in a hotter or colder climate, especially at the Medora Musical. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to lift up to 50 pounds.  

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.