OVERVIEW:
GoDog is seeking a dynamic and experienced Campus Director (General Manager) to lead operations at our brand new, state of the art pet hospitality campus opening late summer, offering boarding, daycare, front desk, and ancillary services. The Campus Director will ensure adherence to GoDog brand standards, policies, and procedures, overseeing pet care, business performance, and a dedicated team of staff members. This role offers an exciting opportunity for growth within a rapidly expanding company.
The Campus Director will report to the Vice President of Operations. Ideal candidates will possess relevant pet industry experience, knowledge of canine behavior, common medications, and illnesses.
KEY RESPONSIBILITIES:
Leadership & Culture
- Create and foster a positive campus culture aligned with GoDog’s values.
- Lead by example, promoting a nurturing and positive environment for staff and furry guests.
- Hire, onboard, and manage staff, ensuring adherence to GoDog processes and procedures.
- Oversee employee development, performance, and discipline.
Business Management
- Manage campus budget, expenses, and revenue targets.
- Manage staff schedules, payroll, and overall campus performance.
- Collaborate with HQ to set and achieve monthly and quarterly business goals.
Operational Management
- Oversee daily campus operations alongside the Assistant Campus Director and staff.
- Maintain operational and brand standards and ensure successful site visits from HQ staff.
- Ensure compliance with safety regulations for both dogs and humans.
- Handle inventory, vendor management, and facility maintenance.
Customer Engagement & Community Relations
- Provide excellent customer service and educate pet parents on dog behavior and care.
- Plan, market, and oversee community events and campus activities.
- Promote GoDog within the community, build relationships and enhance the brand presence.
- Implement and oversee marketing and social media strategies.
Additional Responsibilities
- Available to work Fridays, Saturdays, Sundays, and holidays.
- Perform other duties as required.
QUALIFICATIONS:
Experience
- 5+ years in professional animal care
- Experience managing a facility with 45+ animals (preferred)
- 5+ years managing a staff of 10+ people
Skills
- Strong leadership qualities with kindness, compassion, and humility.
- Exceptional customer service and public relations skills.
- Excellent organizational and time management abilities.
- Proactive problem-solving skills.
- Ability to interact positively with animals and maintain a calm demeanor.
Certifications
- Pet First Aid and CPR Certification
- Background check clearance
Physical Requirements
- Ability to engage actively with pets, customers, and staff throughout the facility.
- Capacity to handle cleaning tasks and other duties without discomfort.
ABOUT US:
Founded in 2018 by Jess and Ben Eberdt, GoDog offers premier pet hospitality, focusing on a dog-centric community. Our commitment is to always do what is right by the dog, the parent, and the staff, ensuring quality, cleanliness, and exceptional design. We aim to build a brand and enterprise that leaves a lasting legacy for generations.
We are seeking passionate team members dedicated to growth and exceptional pet care. Join our team and contribute to creating a loving environment for pets and their parents.
Join us at GoDog where our mission is simple: we are here for dogs.
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