Cancellations Clerk

 Pedder Auto Group is seeking a detail-oriented Cancellation Clerk to support our dealership operations by processing F&I product cancellations, including warranties, GAP, and service contracts. This role plays a critical part in ensuring accurate, timely cancellations and refunds, while maintaining compliance and supporting accounting reconciliation. If you are highly organized, process-driven, and thrive in a fast-paced dealership environment, this is a great opportunity to grow your career in automotive operations.

Key Responsibilities

• Process cancellations of F&I products including service contracts, warranties, GAP, and ancillary products
• Submit cancellation requests to vendors and track status through completion
• Ensure accurate calculation and processing of refunds and chargebacks
• Maintain organized records of all cancellation documentation and correspondence
• Communicate with customers, lenders, and internal departments regarding cancellation status
• Work closely with accounting to ensure proper posting and reconciliation
• Follow up on outstanding cancellations to ensure timely completion and funding adjustments
• Ensure compliance with state, lender, and dealership policies

Qualifications

• 1+ year of experience in automotive dealership office, accounting, or contracts processing preferred
• Strong attention to detail and accuracy
• Ability to manage high-volume, repetitive tasks efficiently
• Strong communication skills (written and verbal)
• Experience with dealership systems (Reynolds & Reynolds, CDK, or similar) is a plus
• Prior experience handling F&I cancellations, chargebacks, or contracts-in-transit (CIT) experience a plus