Cannabis Assistant Dispensary Manager, Framingham

Assistant Dispensary Manager

The Assistant Dispensary Manager assists in the management and operation of a medical marijuana retail dispensary located in Pittsfield, Framingham or Hudson, Massachusetts, pursuant to and in compliance with local and state laws and regulations, including 105A CMR 725 and 935 CMR 500/501/502.  In the absence of the Retail Manager, the Assistant Manager is accountable for the operation and has the authority to act on the Manager’s behalf.  Temescal Wellness MA operates in an ever-changing regulatory landscape, and as such, the following job description may not include all necessary tasks. All employees will be expected to pitch in, as needed, to ensure the successful start-up and operation of each facility.

Responsibilities:

• Hiring, managing performance, training, mentoring and supervising dispensary staff to set expectations, hold staff accountable and applaud successes. 
• Support Retail Manager in creating a regular schedule of communication through meetings (daily shift meetings, one on ones, all team meetings), newsletters or emails and team building events. 
• Instilling and fostering a culture of exceptional customer service through hands on modeling, coaching, training and recognition.
• Supporting inventory management and supervision of store-based PSA Inventory Specialist to drive revenue growth by ensuring proper order and inventory levels and to ensure a safe, compliant chain of custody for all medical marijuana products
• Managing PSA Customer Engagement Specialists to support store specific events, serve as community liaison for charity and business association activities and initiatives and support customer engagement via email, reviews and in store communication. 
• Ensuring budget targets are met for sales, labor and expenses 
• Maintain merchandising standards that deliver a consistently well-stocked and beautifully merchandised dispensary while ensuring brand integrity and cohesive store experience.
• Complying with all applicable government regulations and Temescal policies and procedures, and ensuring accountability for same among staff, including “seed to sale” and POS software, sanitation, security, cash handling, workplace safety and confidentiality, among others.
• Ensuring the efficient maintenance and operation of Temescal’s assets at each retail location, ensuring facility maintenance contracts are negotiated and in place. 
• Maintaining store security/building security, camera coverage and visibility and secure compliant cash handling procedures.
• Contributing to and maintaining retail-related Standard Operating Procedures (SOPs) to ensure that the most up-to-date thinking is integrated to continuously drive operational improvements.
• Complying with medical program and HIPAA regulations as it relates to retail operations/dispensing, handling of all patient data and maintaining of patient database
• Assisting state and local governmental auditors and law enforcement with inventory, sales and compliance audits;
• Upholding all standards pertaining to dispensary cleanliness, sanitation and mandated health and safety protocols per state of emergency requirements.
• Complying with all Massachusetts and Temescal specific policies and procedures related to confidentiality and non-disclosure.
• The ability to perform the following physical tasks:
  • The ability to stand and walk for extended periods of time;
  • Bending, squatting and stooping, twisting and bending the neck and waist and reaching above and below shoulder height to grasp objects;
  • Bending and lifting loads of up to fifty (50) lbs;
  • Using hands for grasping, pushing, pulling and fine manipulation.

• Assisting with any other tasks, responsibilities or special projects that are assigned by the Dispensary Manager
• Assist with weekly retail orders based on sales data and customer demand
• Help coordinate and verify deliveries for accuracy and compliance.
• Support product labeling and build-out in POS and METRC.

• Assist in maintaining accurate online menus and monitoring expiration dates.

• Participate in monthly inventory audits and help resolve discrepancies.

• Support accessory ordering and communicate product updates to team
• Assist in training staff on inventory procedures and standards.

Requirements:

• Previous supervisory experience in a high-volume retail setting.
• Applied knowledge of high-volume retail sales best practices, especially the sale of
• regulated consumable and health products.
• Ability to learn, operate and administer software relating to inventory control/electronic tracking, point of sale and business operations (e.g., inventory management software, MA Virtual Gateway).
• Strong written and oral communication skills, and ability to effectively interface with a large, diverse population of patients, team mates, vendors, regulators, community members, and other stakeholders.
• Ability to thrive and effectively manage time in a challenging start-up environment: being adaptable to regulatory changes, building team rapport, disciplined adoption of standard operating procedures, identifying inefficiencies and contributing to the continuous improvement of operations.

Compensation and Benefits:

• Competitive Base salary of $55,000 - $58,000 dependent upon experience and bonus opportunity
• Employer pays approximately 70% of medical, dental and vision insurance, including for family members
• Generous time off policy
• Mission-driven organization with an excellent work-life balance

Temescal Wellness is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.