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Cannabis Dispensary & Lounge Manager

icon building Company : Fond Du Lac Band Of Lake Superior Chippewa
icon briefcase Job Type : Full Time
icon geo-alt United States

Job Description - Cannabis Dispensary & Lounge Manager

Description
Division/Department: Fond du Lac Cannabis Corp. 
Location: Fond du Lac Dispensary – as designated – Onsite
Reports To: CEO - Cannabis
Probationary Period: 180 days/6 months
FLSA Status: Exempt (salaried) 
Classification: Non-Child Related NA
Driver’s License: Level 0 – No Driver’s License Required
Rate of Pay:  56063.84-63071.82


Responsibilities


  •  

  • Provides management of the daily operations of the cannabis dispensary & lounge, including sales, customer service, marketing, inventory management, financial records, compliance, and security.

  • Provide excellent customer service and positive experience for customers to maintain a refined, lounge-quality atmosphere where all guest feels welcome, respected, and valued.

  • Train all dispensary staff to provide excellent customer experience. 

  • Ensure beverage operations meet standards for quality, consistency, and presentation. 

  • Oversee recipe adherence, equipment maintenance, and drink bar cleanliness. 

  • Maintain strict adherence to ID verification, purchase limits, packaging rules, and Metrc aligned tracking as applicable. 

  • Support development of seasonal, signature, or infused beverages.

  • Train staff in espresso craft, beverage preparation, and café service etiquette.

  • Develop guest-experience enhancements such as curated product pairings, seasonal beverage features, and lounge activations. 

  • Coordinate and facilitate all the dispensary’s transactions and operations.

  • Manages, evaluates, and disciplines dispensary staff; fulfills staffing needs and coordinates employee scheduling; recruits, trains, retains, and supports quality staff.

  • Oversee product procurement and negotiations with wholesalers to always ensure adequate inventory.

  • Responsible for achieving all the dispensary’ business goals and objectives.

  • Responsible for ensuring operational compliance with all applicable policies, laws, and regulations.

  • Ensure ongoing staff education on cannabis products, strains, and consumption methods

  • Provides weekly inventory and operational reports.

  • Ensures compliance with cash handling procedures.

  • Appropriate work attire is required.

  • Must attend all mandatory department trainings.

  • Ensures confidentiality of financial records and all records for employees, band members and/or clients.

  • Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.

  • Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.

  • Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.

  • Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.

  • Maintains a clean and organized work area.

  • Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.








Qualifications


  • No Driver’s License Required.

  • 21 years of age or older required. 

  • High school diploma or equivalent is required.

  • Three years of retail experience with one year of retail management experience is required. 

  • Comprehensive knowledge of cannabis products, strains, and consumption methods is required; experience in the regulated cannabis industry is preferred.

  • Coffeeshop or Café experience preferred. 

  • Must complete POS/ inventory tracking system training and Onboarding, and all necessary trainings during probationary period.

  • Must complete Metrc Training and Certification, with a score of no less than 75%, during the probationary period and on an annual basis.

  • Must possess strong business management, analytical, and organizational skills.

  • Ability to communicate effectively orally and in writing is required.

  • Ability to work independently and establish priorities is required

  • Attention to detail and accuracy is required.

  • Ability to establish professional and harmonious working relationships on all projects and with all parties involved.

  • Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.

  • Subject to pre-employment and annual background checks.

  • Travel is required.



  • PHYSICAL REQUIREMENTS:



  • Bending, stooping, lifting, and carrying up to 45 pounds.

  • Walking, standing, climbing, pushing and pulling are required

  • Subject to inside environmental conditions, including work in a smoking environment.

  • Ability to work in-store and office with fluorescent and other lighting exposure.








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